JACKSON, Miss. — -Joe Woods, vice president, state government relations for the Property Casualty Insurers Association of America (PCI), today issued the following statement following Attorney General Hood’s release of the Auto Body Repair Consumer Guide.
“While PCI generally appreciates all efforts to educate consumers on auto body repairs, we are disappointed with the Consumer Guide to Auto Body Repair recently issued by Attorney General Hood. Principally, PCI is concerned that the Guide may confuse and mislead consumers and body shops because it differs significantly from repair requirements proscribed by Mississippi law and from directives issued by the Mississippi Department of Insurance.
“Moreover, the Guide does not recognize that insurers and consumers share the same goals following an accident -- ensuring the consumer's well-being and the prompt and proper repair of the damaged vehicle. Nor does the Guide note the important role insurers play in protecting consumers from being taken advantage of when estimates include excessive charges or operations that are not necessary to properly repair a vehicle.
“Because of the likelihood of confusion for consumers, PCI cannot sign on to or otherwise support the Guide.”