American Property Casualty Insurance Association
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Eileen Gilligan







July 30, 2014

PCI Testifies on Flood Insurance Claims Process Lessons Learned and Potential Improvements


WASHINGTON – Don Griffin, vice president, personal lines at the Property Casualty Insurers Association of America (PCI) testified today before the Senate Committee on Banking, Housing, and Urban Affairs Subcommittee on Housing, Transportation, and Community Development on the hearing entitled “The Flood Insurance Claims Process in Communities After Sandy: Lessons Learned and Potential Improvements.”

"Write Your Own (WYO) insurers’ first priority is our policyholders,” said Griffin. “We want a program that works to protect policyholders and that is simple enough for everyone in the marketplace to understand; so that consumers know what they need to buy, agents can explain how the coverage works, and insurers can correctly service the program.

Griffin highlighted several lessons learned from Superstorm Sandy and potential areas of reform in his testimony. “In the immediate aftermath of a natural catastrophe it is critical for local, state, and federal officials to coordinate their efforts to get basic services up and running as quickly as possible so that people can get back to their homes and businesses to begin remediation and rebuilding. Also, an issue that arose with Superstorm Sandy, was the lack of available flood insurance adjusters, and that can delay the claims settlement and the rebuilding process.”

In addition, Griffin says, “preparation is a key factor in minimizing financial loss after a natural catastrophe. PCI promotes strong building codes and responsible land use policies, which are crucial for all stakeholders, to promote public safety and to be as prepared as possible for the next hurricane, tornado, or flood disaster. Also, consumers need to be educated about the importance of having flood insurance and encouraged to continue purchasing it.”

Griffin also announced that PCI will be hosting a national flood conference next year in DC with FEMA and all of the different flood insurance stakeholders to discuss how to simplify and improve the flood program in advance of the next Congressional reauthorization cycle. “We look forward to working with you on your concerns and would welcome your participation in our national conference,” concluded Griffin.

PCI members include two-thirds of the WYO insurers that partner with FEMA to administer the NFIP. Griffin chairs the WYO Flood Insurance Coalition that includes all the primary insurer trade associations and WYOs.

Griffin’s written testimony is attached.

PCI is composed of more than 1,000 member companies, representing the broadest cross-section of insurers of any national trade association. PCI members write over $195 billion in annual premium, 39 percent of the nation’s property casualty insurance. Member companies write 46 percent of the U.S. automobile insurance market, 32 percent of the homeowners market, 37 percent of the commercial property and liability market, and 41 percent of the private workers compensation market.


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